After Sales Service
Including three branch offices, six dealer and head office we have nine separate unit for after sales service and support. Customer can directly contact to any of our after sales services. At the time of field visit and monitoring of our technicians, customers can directly interact with them and our technicians help to solve the problems at their places. Our agents are also helping to bring the goods for repair and maintenance. Detail information about our after sales services and warranty services are given below.
Location of our ASS center and human resources in ASS center are as follow
| S.N. |
After sales service center |
Location |
No. of staff |
Covered area |
| 1 |
Kinetic Energy Pvt. Ltd. |
Tusal Kathmandu |
22 |
Alworking District of company |
| 2 |
Kinetic Energy Pvt. Ltd. |
Branch Nepalgunj |
5 |
Banke, Surkhet, Jajarkot, Salyan |
| 3 |
Kinetic Energy Pvt. Ltd. |
Ramechhap Branch |
4 |
Dolakha, Ramechhap, Sindhuli |
| 4 |
Kinetic Energy Pvt. Ltd. |
Jumla Branch |
4 |
Jumla, Kalikot, Dolpa, Humla, Mugu |
| 5 |
Kanchanjhanga Solar Development Pvt Ltd |
Damak 1 Phagunnada chook |
6 |
Ilam, Paachthar, Taplejung, Dhankuta ,Terathum, Jhapa |
| 6 |
Kinetic Energy Solution |
Ghorahi 10 Dang |
7 |
Dang, Slayan, Rolpa, Rukum, Banke, Surkhet, Jajarkot |
| 7 |
G.C. Electronic |
Klayanpur 5, Kirtanpur |
5 |
Chitawon, Makawanpur |
| 8 |
Kinetic Solar Suppliers |
Anarmani 3, Birtamode |
5 |
Jhapa, Pachthar, Ilam, Taplejung |
| 9 |
Rays Nepal |
Fungching 4, Taplejung |
8 |
Khotang Taplejung, Pachthar |
|
Facility available for our End user
| S.N. |
After Sales Service (ASS) |
Information |
| 1 |
Free service period for the whole system minimum, in years |
3 Years |
| 2 |
ASS visits in the free service period minimum, in number of visits |
6 ASS free of cost in 3 years |
| 3 |
Guarantee/Warranty period for panel minimum , in years |
10-25 Years warranty, against 20% power loss |
| 4 |
Guarantee/Warranty period for battery minimum , in years |
2-3 Years Warranty |
| 5 |
Guarantee/Warranty period for charge controller minimum , in years |
2 years warranty |
| 6 |
Guarantee/Warranty period for Lamp and LED light minimum , in years |
90 Days- Tube,2 Years warranty – LED light |
|
